A Change Request lets currently enrolled families update their child care details.
Families can request:
● a change in provider (including temporary changes for school breaks)
● a change in the amount of authorized care
● a temporary pause in care
These requests can be submitted using the form in the Family Portal.
Families may request to change their amount of approved care within the following categories: part-time (0-24 hours per week), full-time (25-50 hours per week), and extended care (more than 50 hours per week). Requests for extended care for children of any age require supporting documentation. Requests for full time care for school-age children also require supporting documentation.
Families should submit a request form when they wish to pause a child’s subsidy for more than 30 days, up to a maximum of 60 days. Families may only request two pauses in care per year. Pauses longer than 60 days require an approved exemption request or will result in the child’s disenrollment from the subsidy program.
Currently enrolled families can complete this request form (one per child) or can email, call or text the Best Starts Subsidy Team for assistance.
A minimum of two weeks’ notice must be given for all changes.